Delivery information
Cut Off Times
The early bird catches the worm, so if you order is received before 2pm (Monday - Friday) it will be dispatched the same day. Orders placed after 2pm, at a weekend or on an English bank holiday, will be sent the next working day.
UK Deliveries
Dog toys
Standard delivery is £1.99 or FREE if you spend over £20, and is sent tracked (not signed for) via Hermes* (3-4 working days).
Upgrade to expedited shipping, tracked and signed for via DPD* (next working day service)
Cat toys
Standard delivery is £1.99 or FREE if you spend over £20, and is sent via Royal Mail 2nd Class Delivery (2-5 working days)
Upgrade to expedited shipping, tracked and signed for via DPD* (next working day service)
*There are some postcodes not covered by Hermes or DPD, in which case, we will send via Royal Mail. For the following postcodes/areas express shipping via Royal Mail may take 1- 2 days : FK17 - 21, AB36 - 38, AB55 - 56, IV1 - 54, IV63, KW1 - 14, KW15 to 17, PA20 - 49, PA60 - 78, PH19 - 26, PH30 - 44, PH49 - 50, KA27 &28, ZE1-3, HS1 - 9, Isle of Man, Northern Ireland, Channel Islands.
International Deliveries
BREXIT has resulted in new export rules into the EU. Sending parcels into the EU can attract new "Import Taxes" applied at the destination, if over 22euros in value. This is around £20. We do not have further details of the level of tax at this stage, but check back for further info in due course.
PLEASE NOTE- If you have selected 'no tracking' delivery and your parcel does not arrive Pet Hates Toys will not be liable for this. Your order will not be re posted. If you are worried and have experienced issues with postal services in your country, always choose Tracked postage.
Europe - via Royal Mail
Tracked International delivery (3-5 working days)
Standard International delivery (3-7 working days)
Orders over £40 receive Tracked International delivery at a flat fee of £10.75
USA & AUSTRALIA - via Royal Mail
Tracked International delivery (5-10 working days)
Standard International delivery (6-10 working days)
Orders over £40 receive Tracked International delivery at a flat fee of £12.75