FAQs

Why are you out of stock of your pawpular political pet toys? 

We're in the pawfect storm, of Covid congestion and the corresponding delays, Brexit paperwork and the recent bad weather, means we can not get our toys. They are currently circling the UK, trying to find somewhere to dock. It is a very fluid situation, but we have felt is appropriate to take off all back-orders of toys for the time being until we can give you a delivery date. Thank you so much for your patience with us, on this. 

 

What's the deal with the new EU "Import Taxes" due to Brexit?

Brexit has resulted in new import rules into the EU. Sending parcels into the EU can attract new "Import Taxes" applied at the destination, if over 22euros in value. This is around £20. We do not have further details of the level of tax at this stage, but check back for further info in due course. Worried about it? Get in touch and we will see if we can find a stockist local to you in Europe. 

 

What about Covid 19?

As a small business, your support right now means the world, and we're thankfully able to still send out orders. Please see our dedicated Covid 19 prevention policy for the steps we are taking to keep you all safe. 

 

Are your toys safe?

Our toys are tested in an independent laboratory to European (EN71 1-3), USA (ASTM) and Australia/NZ (AS/NZS ISO 8124) child safety standards. 

All toys can cause choking hazards and so we ask that you supervise your pet whilst they play with their toys. 

Cat toys are not intended for dogs, as they contain catnip.

International customers please note all labelling is in English. On purchasing this product, you accept responsibility to translate, including any warnings. 

 

What are Pet Hates Toys made from?

Our toys have a poly-canvas outer fabric shell, and are stuffed with polyester fibres. In the dog toys there are two squeakers, sewn into pockets, one located in the head and the other the tummy. The cat toys do not have squeakers, but they do contain catnip.  

 

When can I expect to receive my Pet Hates Toys?

Please see our Delivery page

 

What about Returns?

Please use the Contact Us page if you wish to return a product. You can also read our returns policy online. 

  

Can I stock your products in my shop?

Yes! Our wholesale orders are handled by Turnaround Gifts. You can order online or get in touch with Claire.

claire.derouesne@turnaround-uk.com 

tel: 020 8829 3032