FAQs

 

 

Why do you no longer ship to Europe?

Brexit has resulted in new EU VAT taxation rules which come into effect July 1st 2021, and as such it is no longer workable for a small business such as ourselves to sell into Europe. If things become less complicated, we hope to be able to offer our pet toys to European customers once again. 

 

What about Covid 19?

As a small business, your support right now means the world, and we're thankfully able to still send out orders. Please see our dedicated Covid 19 prevention policy for the steps we are taking to keep you all safe. 

 

Are your toys safe?

Our toys are tested in an independent laboratory to European (EN71 1-3), USA (ASTM) and Australia/NZ (AS/NZS ISO 8124) child safety standards. 

All toys can cause choking hazards and so we ask that you supervise your pet whilst they play with their toys. 

Cat toys are not intended for dogs, as they contain catnip.

International customers please note all labelling is in English. On purchasing this product, you accept responsibility to translate, including any warnings. 

 

What are Pet Hates Toys made from?

Our toys have a poly-canvas outer fabric shell, and are stuffed with polyester fibres. In the dog toys there are two squeakers, sewn into pockets, one located in the head and the other the tummy. The cat toys do not have squeakers, but they do contain catnip.  

 

When can I expect to receive my Pet Hates Toys?

Please see our Delivery page. 

 

What about Returns?

Please use the Contact Us page if you wish to return a product. You can also read our returns policy online. 

  

Can I stock your products in my shop?

Yes! Our wholesale orders are handled by Turnaround Gifts. You can order online or get in touch with Claire.

claire.derouesne@turnaround-uk.com 

tel: 020 8829 3032